Guide

Freelancer Video Tutorials

1. Registration
2. Login
3. Using the Dashboard
4. Submit a Service

Employer Video Tutorials

Frequently Asked Questions

For Employers

Employers can browse freelancer services, choose a service, and pay the listed fee upfront. The service fee remains securely held by the platform until the employer confirms the project is completed. Employers can then manually mark the project as complete in the “Bought Services” menu, which releases the payment to the freelancer.

No, employers only pay the service fee listed by the freelancer. There are no additional charges or hidden fees.

 

The platform is designed with safety and security in mind. When you pay for a service, the fee is held securely by the platform and only released to the freelancer after you manually confirm the project is completed. This ensures that your money is protected until the agreed work is delivered to your satisfaction.

You can message freelancers directly from their profile page to discuss services or clarify details. After purchasing a service, you can continue the conversation through the chat feature in your dashboard.

Once the freelancer delivers the project, go to your dashboard and access the “Bought Services” menu. From there, you can manually confirm the project’s completion, which releases the payment to the freelancer.

After the project is completed, you’ll have the option to leave a review and rate the freelancer’s service. Your feedback helps other employers make informed decisions and motivates freelancers to provide high-quality work.

If the project does not meet your expectations or agreed terms, discuss the issue with the freelancer through the chat. If unresolved, contact our support team for assistance. The platform ensures your payment remains secure until the issue is resolved.

Employers can contact support via:

For Freelancers

Freelancers can post services with clear descriptions, deadlines, and revision limits. Employers purchase services and can message freelancers through the platform. Payment is held securely by the platform and released to the freelancer once the employer manually confirms project completion.

Yes, freelancers are charged a flat 10% commission on all completed services. For instance, if your service costs $200, the platform keeps $20, and you receive $180.

 

Freelancers can withdraw their earnings via GCash or PayMaya once verified.
Steps:

  • Go to the “Payout” section in your freelancer dashboard.
  • Add your GCash or PayMaya details.
  • Submit the required verification documents.

Yes, employers can leave reviews and ratings for freelancers and their services. These reviews appear on the freelancer’s profile to help build trust and credibility.

If the employer does not confirm within a reasonable timeframe after delivery, contact support with proof of delivery (e.g., chat logs or files). The platform will intervene to ensure fairness and, if valid, release the payment.